Frequently Asked Questions
Get answers to common questions about Cali Collective and our products. If you can't find what you're looking for, feel free to reach out to our team.
Shipping
As our products are customisable, each order is made once payment is received and therefore take time to make! For standard shipping orders, we ask that you allow 7 business days for your order to be created before it is posted.
For express shipping, please allow 3-4 business days for your order to be created before it is posted.
All orders will be sent via Australia Post and should arrive shortly after receiving shipping confirmation.
Returns & Exchanges
We accept returns within 30 days of purchase for products that arrive damaged or faulty. Cali Collective complies with Australian Consumer Law regarding a customer's right to a refund, repair or replacement for items that are not fit for purpose, not as described/incorrect item supplied or not of merchantable quality. We work hard to ensure high standards both in the quality of our goods and the service we provide.
Exchanges are also available for sizing issues at the discretion of Cali Collective. Any return postage is at the buyers expense.
Product Quality
At Cali Collective, we pride ourselves on offering high-quality products. Our products are designed to enhance performance and comfort.
If you receive any products that you believe do not meet our quality standards, please reach out to our email address or contact us via our submission form with photos and relevant details. We aim to resolve any issues promptly and wish to keep satisfied customers!